19 Apr 2018 19:01:20
In what world would a manager worth his salt join us when the club are sending out surveys about the manager and staff.
It is complete and utter madness. From the top down our club is ruined at the moment. I don't see any signs that it will get any better either. There are people in every position that shouldn't be in those positions and whoever Moshiri is getting advice from needs shooting. He looks like a complete fool at the moment.
It's not just a change of manager needed it's the whole bloody lot.
19 Apr 2018 19:51:35
The nail on the head there BlueJohnUns is whoever it is advising Mr Moshiri. One of the Ed's months ago said that Mr Moshiri needs good advice. My tip would be pay Mr Hoddle whatever it takes, he is busy with other projects but I am sure he could do it on a consultancy basis, I am talking here about the footballing side from root to branch. At executive level, it would be good for Mr Kenwright to step down from an active role and Mr Elstone to depart all together. Just my two pennworth.
19 Apr 2018 20:13:17
It’s things like the survey that do make our club a laughing stock. We are amateurish at best, incompetent at worst.
19 Apr 2018 20:30:43
I don't see what the issue is. Surveys are part of our everyday lives now. You order a pizza online, have a sky engineer come to carry out a repair, get a tyre fitted at Kwik fit, all these things will mean you get an option to fill out a survey. It's how companies improve and better themselves.
Just imagine you own the club and one day everyone stops buying the pies, what do you do? Go out and buy different pies? You would soon go out of business. You would need a survey to determine whether it was the taste, the person who served them, the temperature or simply the fact everyone wanted sausage rolls.
A survey helps you improve and make changes if needed.
The fact this went out last year and no one mentioned it shows how little value it has to Allardyce keeping his job.
If the survey shows people don't like the persons attitude who sells the pies it doesn't mean he is going to be sacked, it means you look at improving his demeaner to customers and train and improve them.
Business is business and sorry to say, football clubs are businesses.
19 Apr 2018 22:50:37
Absolutely Smit. And business is built on reputation. With actions like this, ours is currently in the brown stuff.
Positive feedback is fine but when it's negative like this and it's broadcasted in public no manager is going to want to be involved in that.
I hope we get away with it but why do we have to make it hard for ourselves everytime?
19 Apr 2018 23:27:35
When things go our way it’s Sams doing, goes wrong it’s the players fault, only a handful of Social media posts he throws down the press conferences, even being booed away to Burnley and Swansea, fans do not understand my reasoning of settling for a 1 all draw.
He knows damn well he is going to score badly in the survey, had he got us in the top 6 he would be kissing the director of the surveys backside and saying what a good idea look how good I look.
If this is what gives Moshi the kick up the backside and wake up call, I for one am glad we had this in our survey.
Short of a world of sport aeroplane complete with banner and 30 odd thousand chanting for Sam to leave, I doubt we could make it any clearer to the board.
Even then Sam would say what do season ticket holders know in this damn survey.
20 Apr 2018 00:26:56
Customer satisfaction or csat scores are part of business I actually think it could be a positive step, problem most have is that it’s different and not been done before
Does anyone know who actually gets the surveys?
20 Apr 2018 02:00:19
It is interesting that Bluey says that the same survey was sent out last year.
Obviously we were in a totally different place then and there wasn't the furore about it then but unfortunately the current situation with Big Sam has given it added emphasis this year.
I think someone in charge should have seen the problems sending it out this year and stopped it. I agree with BJU that I don't think it helps the clubs status/ perception at all and won't help us in attracting new management if that is, hopefully, the outcome of the survey.
But it is what it is now. We can't take it back so let's move on and sort out the management issues which we have. San won't walk out because of the survey so give him his pay-off and find a better management team.
{Ed0333's Note - That’s one survey I would have taken my time to fill out. In fact I would have used up around 23 pens.
20 Apr 2018 06:04:55
I don't think they had comments sections or you would be right.
If they did have comments sections they will be reading them this time next year unless they get the message from the first few SAM NO NO NO.